Structured With Intention

At Desert Sage Operations, I offer custom service fees tailored to each client’s unique needs rather than relying on flat-rate pricing. Every project I take on is different, with its own level of functionality, design, content, and support, so pricing is built specifically around what your business requires. This approach ensures you are only investing in what is necessary while allowing me to deliver work that is aligned with your goals and the overall vision of your business.

I require a consultation before providing a quote so I can fully understand your needs, define the scope of work, and assess the full details of your project. This step allows me to provide accurate, intentional pricing while setting clear expectations from the beginning. By starting with a conversation, I create a foundation for strong communication, alignment, and a smooth, successful process from start to finish.

A 50% non-refundable deposit is required to begin all projects, with the remaining balance due upon completion. This deposit secures your project in my schedule and allows me to begin dedicated work on your behalf. Final deliverables will not be released until the full balance has been received.

In some cases, custom payment terms may be available depending on the scope and nature of the project. Any alternative arrangements will be clearly outlined and agreed upon within your project proposal before work begins.

I retain ownership of all preliminary work created during the development and draft process, including concepts, designs, and early versions of your project. This ensures that all creative direction and unused materials remain protected throughout the process.

Once the final payment has been made, ownership of all approved and completed deliverables is transferred to you. At that point, you have full rights to the final work as outlined in your project agreement.

I maintain strict standards to protect all client information and take appropriate measures to safeguard any materials shared with me throughout the project. All confidential information remains your property and will not be accessed, used, or disclosed beyond what is necessary to complete the work.

Completed projects may be shared as part of my portfolio or for promotional purposes, but I will never disclose sensitive or private information. If confidentiality beyond this is required, it can be discussed and agreed upon in writing prior to the start of the project.

I reserve the right to showcase completed work for portfolio, marketing, and promotional purposes, including use on my website and social media platforms. This allows me to share the work I create while continuing to grow and represent my business.

If you prefer your project to remain private, I am open to discussing confidentiality preferences. Any limitations on sharing must be agreed upon in writing before the project begins and will be reflected in your proposal.

Each project is guided by a clearly defined scope of work that is established during the consultation and outlined in your proposal. Revisions are included to ensure the final result aligns with your vision, but requests that extend beyond the original scope or significantly change direction may result in additional fees.

Project timelines depend on timely communication and collaboration. You are responsible for providing necessary content, feedback, and approvals throughout the process, and delays in these areas may affect the overall timeline. This shared responsibility helps keep the project efficient, focused, and aligned with your goals.

Either party may choose to terminate a project with written notice. In the event of termination, the initial deposit remains non-refundable, and any work completed up to that point will be invoiced accordingly. No final files or deliverables will be released until all outstanding balances have been paid.

While I am committed to delivering high-quality work, I am not liable for business outcomes such as performance, traffic, or revenue generated from the use of my services. My role is to provide professional, strategic solutions, and results may vary depending on how those solutions are implemented and used.